Cancellation Policy of VICTORIA

Cancellation policy of VICTORIA

From the general terms of particiation and payment of VICTORIA | Academy of Languages.

6. Cancellation and Termination by the Participant

6.1 The participant can cancel the contract up to fourteen days before the start of the course or rental period. The notice period begins at the point of the incoming post at VICTORIA. Notice of cancellation or termination must be given in writing and received by VICTORIA’s administration department at Bernburger Str. 24-25, 10963 Berlin.

6.2 The following terms apply for a letter of invitation issued by VICTORIA for the German embassy: If the visa is not issued, VICTORIA guarantees the refund transfer of payment, less costs incurred, such as postage costs (e.g. DHL), bank charges and an administration fee of €150. The participant has the right to establish that VICTORIA has suffered no loss or that the value of the loss is lower than that of the stated fees. The rejection must be documented in an official confirmation presented with the original letter of invitation. Cancellation of the language course after receipt of the visa is only possible when supported by documentation from the German embassy proving that the participant has not entered Germany. If the participant has already entered Germany, cancellation of the course is no longer possible (see 6.4.c and 6.8); for cancellation of accommodation clause 6.4.e applies.

6.3 The following terms apply for ‘provisional admission’ service bookings: The service can only be booked in conjunction with an intensive course of at least 12 weeks. The participant undertakes to provide VICTORIA with all documents required for application to the university. The application process begins after payment has been received in full and all documents required for the application have been received. Cancellation of the language course after the start of the application process is only possible in the cases provided for by law, in the case of a waiver of entry to Germany and in the case of rejection of the application by the university. Irrespective of this, points 6.1-6.2 and 6.4.-6.9 apply. In the event of effective cancellation, the participant undertakes to provide the embassy with proof that he or she will not enter Germany.

6.4 The course starting date is decisive for termination and cancellation notice periods for courses and, where booked, accommodation. If the course is cancelled, the accommodation is also cancelled automatically. Cancellations less than fourteen days before the start of the course are subject to the following cancellation fees:

a. Thirteen to seven days before the start of the course or rental period: €50 for the course; €80 for accommodation.
b. By Friday, 12:00, before the start of the course or rental period: the course fee for one week for the course and one week’s rent fee for accommodation. After this time period but still before the start of the course: the registration fee plus the course fee for one week or course month (evening course), or for two teaching hours (individual lesson); the rent for one week plus an €80 administration fee for accommodation.
c. After the course has begun, termination of the course and associated services is only possible in cases specified in law. This does not affect the right to an extraordinary termination of contract.
d. Even in the event of non-participation in the course, the full course fee is payable.
e. After the rental period has begun, termination of the contract is possible with a notice period of four full weeks and payment of a €100 cancellation fee.
f. The participant has the right to establish that VICTORIA has suffered no loss or that the value of the loss is lower than that of the stated fees.

6.5 For external examinations (TestDaF, telc, TOEFL®, TOEIC®, OnDaF, IELTS etc.) the cancellation and fee regulations of the respective licensor apply.

6.6 Transfers and other special services (see brochure) can be cancelled free of charge up to three days before the start of the service. Thereafter, cancellation is only possible in cases provided for by law.

6.7 For all notice periods, the point of the incoming post at VICTORIA is decisive.

6.8 If alternative notice periods apply through funding measures or other statutory regulations, these take precedence.

6.9 The above-mentioned reminder and cancellation fees do not affect the participant’s right to establish that either no loss has been incurred by VICTORIA, or that the value of the loss is lower.